Customer Feedback

The Pumphouse consistently gave the best service a bride could have ever dreamed of. By the divine end our family dinner to ‘test out the food’ I had every confidence in Toby and his team, the meal was delicious and the wine was spot on. After our happy meetings I sincerely felt that I had support, kindness and the most professional team of event managers and staff I could have hoped for to help me plan the happiest day of our lives! And what a day it was, Toby, Kate and Flo along with their merry helpers couldn’t do enough for Dominic and I and our lovely wedding guests. A huge thank you for your kindness, thoughtfulness and the best sticky toffee pudding ever!

Dominic & Claire, Wedding, 16th April 2011

I am writing to show my appreciations for the most welcoming hospitalities that The Pump House has provided on our last Friday night wine tasting event.  Please pass on my thanks to Adam who has made our evening very special, enjoyable and educational. Most importantly Cynthia, the birthday girl, would also like to say thank you to Adam for his thoughtful present.

In addition, everyone who attended the wine tasting evening had enjoyed themselves fully and complemented on the excellent food quality and the lively atmosphere.

Andrew Chan, April 2011

“On behalf of The Matthew skippers, crew and volunteers, may I thank you and your colleagues for your excellent and agreeable service.”

Cllr. Royston Griffey JP (Former Lord Mayor of Bristol)

“We had a lovely evening, thank you. It was a very relaxed atmosphere and the food was delicious. We will definitely use the Pump House again on future occasions.”

Marilyn – Tarmac – August 2009

“Everyone had a really good time. The food was excellent and the choice of a hog roast was definitely well received – a change from the usual burgers and sausages – and there was plenty of it. The weather was kind to us and it was lovely to sit in the sunshine by the water. I think there is a very good possibility we will come again next year.”

Burges Salmon – July 2009

“The Pump House was the ideal venue to hold our Club’s Christmas Dinner in 2008. The food was excellent and the staff very friendly and helpful. We look forward to coming back in 2009.”

Avon Mountaineering Club.

“The Pump House was a terrific venue for a conference dinner. The menu was excellent – competitively prices and very high quality food in a good setting – and I was particularly impressed with the flexibility that The Pump House showed in putting the event together. I would definitely host a conference dinner there again.”

Tim Cole, University of Bristol

“I had a 30th birthday party at the Pump House for about 40 friends, nothing was too much trouble for the staff and they were all very helpful. Kate, the events Co-ordinator, made sure everything was just how I wanted it and even when I changed my mind about details, it still went very smoothly. The evening itself was lovely, the food and atmosphere were both great, all of the staff were friendly and helpful and I was very pleased, as were my guests. I wouldn’t hesitate in recomending the Pump House to friends or using it again – but won’t be waiting until my 40th!!”

Natalie White, August 2010

“Thank you so much for such a perfect day- our wedding was fantastic!  The set up of the venue, the food and especially the staff were superb.  All our guests have been raving about how well run yet relaxed the wedding was and how amazing the beef and Salmon were!  The sound system was fantastic and the way the floor was cleared for a dance floor seemed effortless.  You set up the bunting, favours, tables and decor beautifully.  You made our day truly memorable. We hope your staff enjoyed the night even though they were working!  Many many thanks again- We will be telling everyone in Bristol to come and eat, drink and get married at the Pumphouse”

Zoe and Nick, New Years Eve Wedding 2010

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  • The Pump House, Merchants Road, Hotwells, Bristol, BS8 4PZ